Shipping Policy
Processing Times
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Orders are typically processed within 2-3 business days.
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During peak periods (sales, launches, holidays), processing may take slightly longer.
Shipping Options & Costs
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Free shipping for orders $100 and above.
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Shipping rates are calculated at checkout based on your location and chosen method.
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We currently only ship within Australia.
Delivery Times
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Standard shipping: 3-7 business days (within Australia).
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Please note: delivery times are estimates provided by carriers and may vary due to factors outside our control.
Tracking
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Once your order has shipped, you will receive a confirmation email with tracking details.
Shipping Issues
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If your package is delayed, lost, or arrives damaged, please contact us at KeepStrideTeam@gmail.com and we'll work with you to resolve the issue.
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Risk passes to you upon delivery, but your rights under Australian Consumer Law remain unaffected.