30-day request window
Return or exchange requests must be submitted within 30 days of delivery.
We’ll work through it with you.
Returns and exchanges are reviewed case-by-case. Requests must be made within 30 days of delivery, and items must meet our return condition requirements.
Original condition
Items must be unworn, unwashed, unused, and returned with tags attached where applicable.
Return shipping
Customers are responsible for return shipping unless the item is faulty or incorrect.
Stock dependent
Exchanges depend on available stock. If unavailable, we’ll work through another suitable option.
How returns and exchanges work
- Contact us firstSubmit a request through our Contact Us page with your order number, the item involved, and whether you are requesting a return or exchange.
- We review the requestWe review each request case-by-case against the timing, condition, and order details. We may ask for photos or more information if needed.
- We confirm the next stepIf approved, we’ll confirm the return or exchange pathway with you before anything is sent back.
Return condition requirements
Items must be in original condition. That means they must be unworn, unwashed, unused, free from marks, odours, pet hair, damage, or signs of wear, and returned with tags attached where applicable.
We may decline a return or exchange if the item does not meet these requirements, or if the request falls outside the 30-day request window.
Exchange availability
Exchanges are subject to stock availability. If the requested size, colour, or product is unavailable, we’ll work with you to find another suitable resolution.
To help us review your exchange request faster, include your preferred replacement size or colour when contacting us.
If something is wrong
If your item arrives faulty, damaged, or incorrect, contact us as soon as possible with your order number and clear photos of the issue. We’ll review it and work with you on the appropriate next step.
Refunds are processed after review
If your return is approved and received in acceptable condition, we will process the refund to the original payment method where possible.
Shipping costs are not refundable unless the item is confirmed to be faulty or incorrect. Refund timing may vary depending on your bank or payment provider.