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Answers before you order.

Find quick answers about Keep Stride products, fit, sizing, shipping, returns, testing, and what we stand for.

Product & fit

Choosing the right Keep Stride piece.

What type of products does Keep Stride make?

Keep Stride creates athletic wear for training, walking, running, gym sessions, recovery, and active everyday life.

How do I choose the right size?

Use our Find Your Fit page as the main guide. If you are between sizes, choose the smaller size for a closer, more supportive feel, or the larger size for more ease.

Do your products fit differently?

Yes. Each product can feel different depending on the fabric, cut, and intended use. Some pieces are lighter and easier, while others are more supportive and secure.

What are Keep Stride products best for?

Keep Stride products are built for training, walking, running, gym sessions, recovery, and everyday movement.

Where can I compare product fit and feel?

Use the Find Your Fit page to compare fit, feel, support, sizing notes, and product use.

Shipping & delivery

What to expect after you order.

Where does Keep Stride ship?

Keep Stride currently ships within Australia.

How long does order processing take?

We aim to process orders as quickly as possible. Processing times may vary depending on order volume, stock availability, and operational requirements.

How long does delivery take?

Delivery timeframes are estimates only and may vary depending on your location, carrier activity, public holidays, and order volume.

Do you offer free delivery?

Free delivery applies on eligible Australian orders of $100 or more. Shipping rates are otherwise calculated at checkout.

Will I receive tracking?

When tracking is available, you will receive tracking information after your order has been dispatched. Tracking updates may take time to appear after the carrier receives the parcel.

Returns & exchanges

Ordering online should feel clear.

Can I return or exchange my order?

Returns and exchanges are reviewed case-by-case. Requests must be made within 30 days of delivery, and items must meet our return condition requirements.

What condition does the item need to be in?

Items must be unworn, unwashed, unused, free from marks, odours, pet hair, damage, or signs of wear, and returned with tags attached where applicable.

Are exchanges guaranteed?

Exchanges are subject to stock availability. If the requested size, colour, or product is unavailable, we’ll work with you to find another suitable resolution.

How do refunds work?

If your return is approved and received in acceptable condition, we will process the refund to the original payment method where possible. Refund timing may vary depending on your bank or payment provider.

Where do I start a return or exchange?

Start through the Returns & Exchanges page. Include your order number, item name, reason for the request, and whether you are asking for a return or exchange.

Testing & improvement

How we build and improve product.

How do you develop and improve your products?

We develop and improve products through design review, movement testing, regular wear, product feedback, and ongoing refinement. The goal is to keep improving fit, feel, durability, and performance over time.

How do you test your products?

We test products through real movement and everyday use, including training, walking, running, gym sessions, recovery, and repeated wear. We look at comfort, fit, movement, material feel, and whether the product holds up over time.

Does customer feedback help shape the brand?

Yes. Customer feedback helps us understand what is working, what can improve, and what people need from their activewear. It plays an important role in shaping future product decisions.

Is Keep Stride still evolving as a brand?

Yes. Keep Stride is still growing and improving. We are building the brand around better products, clearer fit guidance, stronger customer feedback, and a long-term focus on movement, comfort, durability, and fair value.

Why does testing matter?

Testing matters because activewear needs to perform in real use, not just look good online. We want products to feel good, move well, fit properly, and support repeated wear.

Brand & value

What Keep Stride stands for.

Where is Keep Stride based?

Keep Stride is based in Melbourne, Australia.

What does Keep Stride stand for?

Keep Stride stands for movement, consistency, comfort, durability, quality materials, considered fit, and fair value.

Why does Keep Stride focus on fair value?

Because activewear should earn its price through product quality, comfort, durability, and repeat wear — not inflated markups or logo-driven pricing.

What is Keep Stride trying to become as a brand?

We are building Keep Stride to become one of the most trusted accessible activewear brands for people who care about performance, comfort, and value. Our goal is to grow by staying focused on product quality, fair pricing, and long-term improvement.

What is the Keep Stride motto?

Our motto is: “Keep going, you’ll find your Stride.” It reflects movement, progress, consistency, and the belief that people find their stride by continuing to show up.

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