Clear delivery information before you order.

Delivery timeframes are estimates only. Once your order has been dispatched, delivery timing depends on the carrier and your delivery location.

Delays may occur during public holidays, sale periods, high-volume carrier periods, weather events, or other circumstances outside our control.

We aim to process orders as quickly as possible. Processing times may vary depending on order volume, stock availability, and operational requirements.

If there is an issue with your order details or payment, processing may be delayed while we review or contact you for more information.

When tracking is available, you will receive tracking information after your order has been dispatched. Tracking updates may take time to appear after the carrier receives the parcel.

If your tracking has not updated immediately, allow time for the carrier system to refresh.

Please check your shipping address carefully before placing your order. Keep Stride is not responsible for delivery issues caused by incorrect, incomplete, or outdated address details supplied at checkout.

If you notice an address issue after ordering, contact us as soon as possible. We cannot guarantee changes can be made once an order is being processed or has been dispatched.

If your parcel appears delayed, check the tracking information first. Some delays are caused by carrier network issues and may resolve without action.

If you believe your parcel is lost or there is a delivery issue, contact us with your order number and tracking details so we can help review the next step.

We currently focus on Australian delivery. If international shipping becomes available, we will update this page with the relevant delivery information.