Terms for using Keep Stride.

This website is operated by Keep Stride. Throughout the site, the terms “we”, “us”, and “our” refer to Keep Stride. The terms “you” and “your” refer to the customer, visitor, or user of this website.

By accessing our website or purchasing from us, you agree to be bound by these Terms & Conditions, including any policies linked on this website.

You agree to use this website for lawful purposes only. You must not use the website in a way that may damage, interrupt, misuse, or interfere with our website, systems, content, or customer experience.

We may restrict access to the website or refuse service if we believe the website has been misused.

We work to display product information, sizing, colours, images, pricing, and availability as accurately as possible. Product colours may appear differently depending on your device, screen settings, lighting, or browser.

Product descriptions, pricing, and availability may change without notice. We may correct errors, update information, or change product details at any time.

When you place an order, you are making an offer to purchase the selected items. We may accept or decline an order at our discretion, including where an item is unavailable, pricing is incorrect, payment cannot be processed, or order details appear incomplete or suspicious.

Once an order is placed, it may not always be possible to change or cancel it before dispatch. Contact us as soon as possible if you need help with an order.

Unless stated otherwise, prices on our website are shown in Australian dollars. Payment must be completed using the payment methods available at checkout.

We reserve the right to update prices, offers, discounts, and promotions at any time. Promotional codes may be subject to specific conditions and may not be valid with other offers unless stated.

Shipping timeframes are provided as estimates only. Delivery may be affected by carrier delays, public holidays, weather, high-volume periods, incorrect address details, or events outside our control.

Please ensure your shipping details are correct before placing an order. Keep Stride is not responsible for delays or delivery issues caused by incorrect or incomplete address information supplied at checkout.

View Shipping Policy

Returns and exchanges are reviewed case-by-case and must meet our return condition requirements. Customers are responsible for return shipping unless the item is faulty or incorrect.

For full details, including the request window, item condition requirements, exchange availability, and faulty or incorrect item handling, please review our Returns & Exchanges page.

View Returns & Exchanges

If an item is faulty, damaged, or incorrect, contact us with your order number and clear photos of the issue. We will review the matter and work with you on the appropriate next step.

Nothing in these Terms & Conditions is intended to exclude, restrict, or modify rights that cannot be excluded, restricted, or modified under applicable Australian consumer law.

The website, logo, product imagery, copy, designs, graphics, and other content are owned by or licensed to Keep Stride Pty Ltd. You must not copy, reproduce, distribute, modify, or use our content without written permission.

Our website may include links to third-party websites, platforms, or services. We are not responsible for the content, policies, security, or practices of third-party websites.

To the extent permitted by law, Keep Stride is not liable for loss, damage, delay, interruption, or expense arising from your use of the website, reliance on website information, or inability to access the website.

This does not limit any rights or remedies you may have under applicable law.

We may update these Terms & Conditions at any time by posting the revised version on this page. Continued use of the website after changes are posted means you accept the updated terms.